Service Supervisor- Grande Prairie

Service Supervisor

Description:

  • Supervisor is responsible for Service/Rental Coordinator, Technicians, and Parts Personnel
  • Oversee all Service Department functions including PM Program, daily dispatch of technicians, work in process, labour efficiency, repair estimates and customer satisfaction
  • Assist Service Technicians with diagnosis and repairs as required
  • Review and approve all repair estimates and provide guidance to staff as required
  • Monitor Service Estimate Tracker to ensure quoted jobs have achieved a resolution
  • Attend technical & supervisory training courses as/when they become available
  • Communicate with customers daily to provide updates on all service jobs in progress and ensure a high level of confidence in the work being conducted
  • Oversee the PM Program including; working with dispatch daily/weekly/monthly to complete all PM’s due and monthly reporting on completions and overall program status to Territory Manager
  • Address any customer concerns quickly and professionally to achieve mutually agreeable resolutions
  • Send service quotes (estimates) to customers, follow-up on un-approved quotes, and track quotes from creation to completion
  • Work with Territory Manager to further the business in the territory
  • Review technician service reports and time cards daily to ensure completion and accuracy of submission
  • Assist parts personnel as required
  • Ensure high degree of internal and external customer satisfaction
  • Ensure shop & yard is kept clean and organized
  • Work with Territory Manager & Senior Management on all Human Resource functions as required including; hiring, reviews, discipline, and future training requirements
  • Communicate company policies/procedures to all staff and ensure that they are understood and followed regularly
  • Cross-training with other roles within the Branch will be required (vacation backup for Parts, Service and Rental functions)
  • Adhere to dealerships Health and Safety policies

Job Type: Full time
Potential Start Date: Immediately
Hours: 8am – 5pm, Monday to Friday

Qualifications & Requirements:

  • Journeymen Ticket Required (Automotive, Heavy Duty, or Agriculture)
  • Clean Drivers Abstract
  • Strong work ethic
  • Team player
  • Ability to safely lift 70lbs from the ground
  • Must have full mobility of arms, legs and back

Benefits: 

  • Competitive wages and benefits

Please send job applications to careers@westmat.com

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